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Service Centres/ Sales Points

Below you will find a list of all HVV service centres and sales points.

At HVV service centres you can buy a coupon to revalidate your season ticket or order the Abo-Karte, our supersaver annual all year travel pass which you subscribe and pay for in monthly instalments booked direct from your bank account. In addition to a wide range of information material free-of-charge, you can also pick up an order form for the Abo-Karte or an application for the certificate of authorization required if you are a trainee or apprentice. We look forward to your visit and will be glad to assist you.

Our extensive network of HVV service centres is complemented by numerous sales points at which you can buy a limited selection of our standard tickets, season tickets and coupons for a new period of validity. Please note the special markings identifying our service centres.

Central Hamburg Entrance/Address Opening times  
Berliner Tor Berliner Tor, Entrance Beim Strohhause, U-Store Mon - Fri 0630 - 2000
Berliner Tor Berliner Tor, Entrance Berlinertordamm only season-ticket vending machine accepting EC debit cards
Dammtor Dammtor Station, Konzertkasse Funke (concert ticket bookings) Mon - Fri 0800 – 1945, sat 1000 – 1600
Hauptbahnhof (Central Station) Central Station, opposite Saturn Mon - Fri 0700 - 1900, Sat 0900 - 1800
Hauptbahnhof (Central Station) Wandelhalle (concourse at Central Station), Entrance Kirchenallee Mon - Fri 0600 - 2100, Sat + Sun 0700 - 2100
Hauptbahnhof Am Bundesbahnhof 2a Mon - Fri 0600 - 2000, Sat + Sun 1000 - 1800
HVV-Kundenzentrum (Central Service Centre) Johanniswall 2 Mon - Fri 0800 - 1800
Jungfernstieg Jungfernstieg, Entrance Neuer Wall, Alsterpassage Mon – Fri 0700 - 1900 Sat ** 1000 - 1800

Enter the first letter of your town, municipality or Hamburg district to select a service centre or sales point of your choice.

Districts/Towns/
Municipalities		 Entrance/Address Opening times  
Ahrensburg Ahrensburg Station, station forecourt Mon - Fri 0700 - 1200 + 1300 - 1730, Sat 0700 - 1200
Altona Altona Station, pedestrian walkway on mezzanine level Mon – Fri 0600 – 2030, Sat + Sun 0900 - 1815
Altona Bus Station LEKKERLAND/tobaccoland (convenience store) Mon - Fri 0430 - 2200, Sat 0700 - 2300, Sun 0800 - 2200
Amelinghausen 1 Tourist-Information Amelinghausen, Marktstraße 1 Mon - Fri 0900 - 1200
Amt Neuhaus 1 Göldner`s Angelgeräte, Fahrräder und Eisenwaren (hobby and hardware store, Poststraße 17 Mon – Fri 0900 - 1300 + 1430 -1800, Sat 0900 - 1300
Bad Bramstedt TUI-ReiseCenter, Maienbeek 1 Mon - Fri 0900 – 1800, Sat 0900 - 1230
Bad Oldesloe Bad Oldesloe Station Mon 0630 - 1800, Tues - Fri 0715 - 1800
Bad Segeberg nordbahn rail-service halt, blue container Mon - Fri 0815 - 1730, Sat*** 0815 - 1300
Bahrenfeld 1 Edda Jacob, Luruper Chaussee 133a Mon - Fri 0700 - 1800, Sat 0700 - 1300
Barmbek Barmbek Mon - Fri 0600 - 2000, Sat** 1000 - 1800
Barmstedt 1 Klaus Rücker, Bahnhofstraße 29 Mon - Fri 0800 - 1300, Sat + Sun 1600 - 1900
Bergedorf Bergedorf Station, Entrance from Bus Station Mon - Fri 0730 - 1830, Sat 0900 - 1400
Billstedt Billstedt Mon + Fri 0600 -1900, Tues - Thurs 0800 - 1600, Sat ** 1000 - 1800
Blankenese Blankenese, Stilke-Kiosk in station building Mon – Fri 0700 - 1800
Bleckede 1 EDEKA-Markt Bunge (supermarket), Lüneburger Straße 16 Mon - Sat 0800 - 2000
Buchholz i. d. N. Kabenhof, Lindenstraße 2 - 10 Mon - Fri 0800 - 1230 + 1330 - 1800, Sat 0900 - 1400
Buchholz i. d. N. Service Center, Adolfstraße 16 Mon - Fri 0900 - 1800, Sat 0900 - 1300
Buchholz i. d. N. Buchholz Station Mon - Fri 0700 - 1200 + 1300 - 1800 , Sat 0700 - 1400
Buxtehude Buxtehude Station Mon 0630 - 1800, Thu - Fri 0700 - 1800, Sat 0745 - 1300
Büchen Büchen Station Mon - Fri 0800 - 1210 + 1240 - 1550
Dahlenburg 1 Reinhold Schupka, Tabak - Papier – Spielwaren (shop for tobacco, stationery and toys), Dannenberger Straße 9 Mon - Fri 0630 - 1200 + 1430 - 1800, Sat 0630 - 1200
Dulsberg Wandsbek-Gartenstadt, in the concourse only season-ticket vending machine accepting EC debit cards
Dulsberg Straßburger Straße, Entrance Straßburger Straße/ Nordschleswiger Straße, LEKKERLAND/tobaccoland (convenience store) Mon - Fri 0500 - 2200, Sat + Sun 0800 - 2200
Eidelstedt Elbgaustraße Mon + Fri * 0600 - 1000 + 1030 - 1900
Eidelstedt TABAK-BOX (tobacconist), Ronald Ehnert, Eidelstedter Platz 10, Pavillon Bus Station Mon - Fri 0530 - 1900, Sat 0630 - 1600
Eimsbüttel Schlump, Concourse only season-ticket vending machine accepting EC debit cards
Eimsbüttel O2-Shop, Osterstraße 124 Mon - Fri 1000 - 1900, Sat 1100 - 1600
Elmshorn Elmshorn Station, Entrance to station building Mon - Fri 0630 - 1830
Eppendorf Kellinghusenstraße, KISS Warengroßhandelsgesellschaft GmbH(newsagents/convenience store), Kellinghusenstraße 1 Mon - Fri 0600 - 2100, Sat + Sun 0800 - 2000
Farmsen Farmsen Mon + Fri 0700 - 1500, *0600 - 1900
Finkenwerder R. Ehlers, Fachgeschäft für Zeitschriften und Tabakwaren (newsagents and tobacconist), Steendiek 19: will be closed. New from 12.03. on: Kähler Tabakwaren (tobacconist), Steendiek 20 Mon closed, Thue - Thurs 0600 - 1230 + 1430 - 1800, Fri 0600 - 1800, Sat 0700 – 1300 New opening hours from 12.03. on: Mon + Fri 0800 – 1800, Thue - Thurs 0800 - 1230 + 1400 - 1800, Sat 0800 – 1200
Freiburg (SG Nordkehdingen) 1 EDEKA-Aktivmarkt (supermarket) Jürgen Eggert, Hauptstraße 52 Mon - Fri 0700 - 1900, Sat 0700 - 1600
Fuhlsbüttel / Airport 1 Airport-Office from Flughafen GmbH, Terminal 2, next to S-Bahn Mon – Sun 0600 - 2300
Geesthacht Zigarren-Fries (tobacconist), Bergedorfer Straße 46 Mon - Fri 0800 - 1830, Sat 0800 - 1600
Glinde EDEKA aktiv markt (supermarket) Meyer, Möllner Landstr. 24 Mon - Fri 0700 - 1900
Handeloh 1 VGH-Versicherungen (insurance agency), Stephan Bellmann e.K., Bahnhofstraße 1 Mon, Tues, Thurs, Fri 0830 - 1230 + 1430 -1800, Wed 0830 - 1230
Hanstedt 1 Kaufhaus Dittmer (department store), Bei der Kirche 10 - 12 Mon - Fri 0900 - 1830, Sat 0900 - 1400
Harburg Harburg Station, Entrance from Moorstraße/Bus Station Mon - Fri 0600 - 1100 + 1130 – 1900
Harburg Harburg Rathaus, Entrance Eißendorfer Straße Mon + Fri* 0600 - 1900
Harsefeld Am Bundesbahnhof 2a Mon - Fri 0900 - 1200 + 1300 - 1800, Sat 0930 - 1230
Henstedt-Ulzburg 1 Holiday Land Reisen (travel agency) Anke Schmidt, Beckersbergstraße 1 Mon, Tues, Wed, Fri 0900 - 1800, Thurs 0900 -1900, Sat 0900 – 1400
Himmelpforten 1 Bäckerei (bakery) Richter, Bahnhofstraße 71, Mon, Tues, Thurs, Fri 0500 - 1200 + 1400 - 1800, Wed + Sat 0500 - 1200, Sun 0800 – 1130
Hoheluft 1 Rosita Marschewski, Gärtnerstraße 76 Mon - Thurs 0500 - 1300 + 1430 - 1800 Fri 0500 - 1800, Sat 0630 - 1300
Hoheluft Hoheluftbrücke Mon + Fri 0700 - 1500, *0600 - 1900
Hohenfelde Lübecker Straße (station building), LEKKERLAND/tobaccoland (convenience store) Mon - Fri 0500 - 2200, Sat 0630 - 2200, Sun 0700 - 2200
Horn Hamburger Volksbank eG, Rennbahnstraße 32b, EKZ (shopping centre) Horn Mon + Thurs 0900 - 1300 + 1430 - 1800, Tues, Wed + Fri 0900 - 1300 + 1430 - 1600
Kaltenkirchen Service-Center inside the station building Kaltenkirchen Mon 0600 - 1200 + 1300 - 1600, Tues, Wed, Fri 0800 - 1200 + 1300 - 1600, Thurs 0800 - 1200 + 1300 - 1800
Langenhorn TABAK-SHOP am Ochsenzoll (tobacconist), Langenhorner Chaussee 674d is closed. Please use U Garstedt and Langenhorn, Tobacco shop Ludwig, Tangstedter Landstraße 44
Langenhorn Tabakfachgeschäft Kurt Ludwig & Sohn, Tangstedter Landstraße 44 Mon - Fri 0700 - 1800, sat 0800 - 1245
Lauenburg Buchhandlung D. Rusch, Bergstraße 1a Mon - Fri 0900 - 1800, Sat 0830 - 1300
Lüneburg Lüneburg Station Mon - Fri 0630 - 1930, Sat 0700 - 1700, Sun 0930 – 1930
Lüneburg Lüneburger Businfo (Sparkasse Lüneburg, Bank), Am Sande 13 Mon - Fri 0930 - 1700
Marschacht (SG Elbmarsch) 1 Papier u. Co., Thi C. H. Nguyen, (stationery store), Elbuferstraße 97 Mon - Fri 0530 - 1800, Sat 0530 - 1400
Mölln Mölln Station, DB-Reiseagentur, Grambeker Weg 1 Mon - Fri 0900 - 1230 + 1400 – 1800, Sat 0900 - 1230
Nettelnburg Firma Zwernemann, Fachgeschäft für Tabakwaren (tobacconist), Friedrich-Frank-Bogen 91 Mon - Fri 0700 - 1300 + 1430 - 1800, Sat 0700 - 1200
Neu Wulmstorf 2 Gedos Tabakshop, Inh. Georg Seyfarth, Bahnhofstraße 88 Mon - Sat 0500 - 1230 + Mon, Tue, Thu, Fri 1430 - 1800
Neugraben Sportbüro in the Süderelbe-Einkaufszentrum (shopping centre), Cuxhavener Straße 344 Mon + Fri 1500 - 1800, Sat 0900 - 1200, *0900 - 1800
Neugraben DB Service Store in Neugraben Station Mon - Thurs 0400 - 2200, Fri + Sat 0600 - 2300, Sun 0800 - 2200
Neuwiedenthal Hamburger Volksbank, SB-Center (ATM centre), Striepenweg 43 only season-ticket vending machine accepting EC debit cards
Niendorf M. Niemeyer, Fachgeschäft für Zeitschriften und Tabakwaren (newsagents), Tibarg 30, at the Bus Station Mon - Fri 0600 - 1800, Sat 0700 - 1400
Norderstedt Garstedt, K-Presse + Tabak (newsagents/ tobacconist) Mon - Fri 0530 - 2030, Sat 0600 - 2030, Sun 0900 - 1900
Ohlsdorf Ohlsdorf, KISS Warengroßhandelsgesellschaft GmbH (convenience store), Entrance Im Grünen Grunde Mon - Fri 0600 - 2100, Sat 0800 - 2100 Sun 0900 – 2000
Pinneberg Pinneberg Station, Entrance station building Mon - Fri 0900 - 1200 + 1230 - 1700
Poppenbüttel Poppenbüttel, S-Station building Mon - Fri 0500 – 2100, Sat 0600 - 2100, Sun 0700 - 2100
Poppenbüttel Poppenbüttel, bus station Wentzelplatz, U-Store Mon - Fri 0500 - 2200, Sat 0630 - 2200, Sun 0800 - 2200
Quickborn Service-Center, Bahnhofs-Forum Mon 0600 - 1200 + 1300 - 1600, Tues, Wed, Fri 0800 - 1200 + 1300 - 1600, Thurs 0800 - 1200 + 1300 – 1800
Rahlstedt 1 Slawomir Rakowski, Hohenhorst, Weißenseestraße 5b Mon - Fri 0600 - 1800, Sat 0600 – 1300; will be closed at the end of 2011
Rahlstedt Foto Partner Strasser, Boizenburger Weg 5 Mon, Tue, Thu, Fri 0900 - 1830, Wed 0830 - 1830, Sat 0830 - 1400
Ratzeburg Ratzeburg Station Mon - Fri 0800 - 1245 + 1315 – 1600, Fri 0800 - 1245 + 1315 - 1500
Salzhausen 1 EDEKA-Aktivmarkt (supermarket) Düver, Alte Baumschule 2 Mon-Fri 0800 - 1800, Sat 0800 - 1400
Schenefeld Nordwest Lotto Annahmestelle (lottery agency), Ünal Gül, Schenefelder Platz 33, ZOB Mon - Fri 0500 - 1900, Sat 0600 - 1600
Schnelsen Tabakshop Schnelsen (tobacconist), Berghammer & Straub GbR, Frohmestraße 48 Mon - Fri 0600 – 1900, Sat 0700 – 1500
Schnelsen Tabakwarengeschäft Bingöl (tobacconist), Jungliebstraße 18 Mon - Fri 0630 - 1900, Sat 0700 - 1600
Schneverdingen Schneverdingen Station Mon - Fri 0600 - 1200 + 1400 - 2000, Sat 0645 - 0930 + 1015 - 1200 + 1400 - 2000, Sun 0820 - 1200 + 1400 - 2000
Schwarzenbek Schwarzenbek Station Mon - Fri 0430 - 1900, Sat 0800 - 1400
Soltau Soltau Station Mon 0615 - 1200 + 1245 - 1700, Tue, Thu, Fri 0700 - 1200 + 1245 - 1700, Wed 0700 - 1300, Sat 0800 - 1300
St. Georg Lohmühlenstraße, Entrance Lohmühlenstraße/Krankenhaus St. Georg (Hospital), LEKKERLAND/tobaccoland (convenience store) Mon - Fri 0630 – 1900
St. Pauli Feldstraße (station building), LEKKERLAND/tobaccoland (convenience store) Mon - Thurs 0500 - 2100, Fri 0500 - 2200, Sat 0730 - 2300, Sun 0830 - 2000
Stade 1 Fa. Waldvogel Toto-Lotto (lottery agency), Große Schmiedestraße 11 Mon - Fri 0600 - 1800, Sat 0700 – 1300
Stade Stade Station, Service Center 1 Mon - Fri 0830 - 1800, Sat 0900 – 1300
Stade Stade Station, Service Center 2 Mon - Fri 0700 - 1800, Sat 0900 – 1400
Tornesch Reisebüro Sentek (travel agency), Bahnhofsplatz 8 Mon - Fri 0900 - 1200 + 1400 - 1800, Sat 0900 - 1230
Tostedt 2 Tostedt Station Mon - Fri 0545 - 1200 + 1400 - 1630
Trittau All about tea and coffee, Poststraße 15 Mon - Fri 0900 – 1800, Sat 0900 - 1300
Uetersen Kreisverkehrsgesellschaft in Pinneberg mbH (transport operator), Bahnstraße 15 Mon- Fri 0800 - 1600
Wandsbek Wandsbek Markt, concourse ticket counter, Entrance from Bus Station Mon - Fri 0600 - 2000, Sat** 1000 - 1800
Wedel Wedel, Bahnhofsbuchhandlung (book store) Mon - Fri 0530 - 2100, Sat 0630 - 2100, Sun 0800 - 2100
Wilhelmsburg 54951 Reisebüro Keserci (travel agency), Veringstraße 153 Mon - Fri 0900 - 1230 + 1400 – 1800, Sat 0900 - 1300 Each first work day of the month Mon - Fri 0900 - 1230 + 1400 - 2000 Should the last day of the month fall on a saturday 0900 - 1600
Wilhelmsburg M. Tazegül, Fachgeschäft für Zeitschriften und Tabakwaren (newsagents), Schwentnerring 8a MON - FRI 0700 - 1300 + 1430 - 1800, SAT 0700 - 1300
Winsen (Luhe) Winsen Station Mon - Fri 0700 - 1200 + 1300 – 1800, Sat 0700 - 1400
Winterhude Lattenkamp, Station building, LEKKERLAND/tobaccoland (convenience store) Mon - Fri 0500 - 2200, Sat 0700 - 2200, Sun 0800 - 2100

1 HVV sales point at which you can buy a basic selection of standard HVV tickets and season-ticket coupons

* and on the two first and last days (Mon-Fri) of a month
** only when Saturday falls on the two first and last days of a month
*** first and last Saturday of a month
**** first, second and last workday in a month

EC symbol = use an ec debit card to obtain a coupon for your season ticket from ec-compatible season ticket vending machines

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